FAQ

General Questions

What is Divine Creatrix Botanicals?

Divine Creatrix Botanicals (DCB) is a holistic wellness brand that offers herbal products, wellness events, and educational content focused on natural healing and self-care. Our mission is not only to empower individuals to connect with nature and harness the power of herbs but also to heal the feminine energy of the world. We believe that by nurturing feminine energy, humanity can experience exponential growth, as feminine energy is synonymous with growth, multiplicity, and fruitfulness.

What products and services do you offer?

We offer a variety of products including herbal blends, portable tea accessories, astrological reports, and more. Additionally, we provide educational resources, wellness wisdom events, and holistic tips through our email subscription.

How do I place an order on your website?

You can place an order directly through our website by browsing our collections, adding items to your cart, and proceeding to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.

Do you offer any discounts or promotions?

Yes, we regularly offer discounts and promotions. Currently, you can use the discount code 'HEALING' at checkout to receive 10% off your order. Sign up for our email newsletter to stay informed about special offers and upcoming promotions.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package's journey to your door.

How do I contact customer service for questions or issues?

You can contact our customer service team via email at divinecreatrixbotanicals@gmail.com or by calling us at 312-777-9385. We’re here to help with any questions or concerns you may have.

Products & Ingredients

What ingredients do you use in your herbal blends?

We use high-quality, organic, and ethically sourced herbs in all of our blends. Our ingredients are selected for their healing properties and are free from artificial additives, preservatives, and fillers.

Are your products organic and vegan?

Yes, all of our products are 100% organic and vegan. We are committed to providing natural products that align with a holistic and compassionate lifestyle.

Where do you source your herbs from?

We source our herbs from trusted suppliers who prioritize sustainability and ethical harvesting practices. Our goal is to ensure that every ingredient is of the highest quality and supports the well-being of our customers and the environment.

How should I store my herbal products?

To maintain freshness and potency, store your herbal products in a cool, dry place away from direct sunlight. Our packaging is designed to protect the integrity of the herbs, but proper storage is key to preserving their benefits.

Do you have any products that are allergen-free?

While we strive to create products that are accessible to everyone, it’s important to check the ingredient list for any known allergens. If you have specific concerns, please reach out to us, and we can help you find the best products for your needs.

How can I learn more about the benefits of the herbs you use?

We regularly share information about the herbs we use on our blog, social media channels, and through our email newsletter. You can also attend our Wellness Wisdom Events to learn more about the holistic benefits of herbs.

Health & Wellness

Are your products safe for all ages?

Our products are generally safe for adults, but we recommend consulting a healthcare provider before using them for children, especially those under 12 years old. If you have any health conditions or are taking medication, please consult your healthcare provider before using our products.

Can I use your products if I’m pregnant or nursing?

Some herbs may not be suitable for pregnant or nursing individuals. We advise you to consult with your healthcare provider before using any of our products during pregnancy or while breastfeeding.

Do you offer consultations or personalized wellness advice?

We are currently working on making consultations and coaching services available to provide personalized wellness advice. Stay tuned for updates on when these services will launch, and in the meantime, you can benefit from our blog, email newsletter, and Wellness Wisdom Events for valuable insights and tips.

How can I incorporate your products into my daily routine?

Our products are designed to be easy to integrate into your daily life. Whether it’s starting your morning with an herbal tea or using our astrological reports to guide your personal growth, we offer a range of products that can enhance your overall well-being.

Are there any side effects to using your herbal blends?

Our products are made with natural ingredients, but individual reactions can vary. If you experience any adverse effects, discontinue use and consult a healthcare provider. We recommend doing a patch test or starting with a small amount to ensure compatibility with your body.

Orders & Shipping

What payment methods do you accept?

We accept major credit cards, debit cards, and PayPal. All transactions are secure, and your payment information is protected.

How long will it take to receive my order?

Orders are typically processed within 1-3 business days. Shipping times vary depending on your location but usually range from 3-7 business days for domestic orders. You’ll receive an estimated delivery date when you place your order.

Do you ship internationally?

Yes, we offer international shipping to select countries. However, please note that our Sea Moss and Beetroot supplements are only available for shipping within the USA. Shipping times and costs will vary based on your location for other products.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you’re not, we offer returns or exchanges within 30 days of receiving your order. Products must be unopened and in their original packaging. Please contact customer service to initiate a return or exchange.

Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order has been processed, it may not be possible to make changes.

Subscriptions & Events

How do I sign up for your email newsletter?

You can sign up for our email newsletter directly on our website. Simply enter your email address in the pop-up or footer subscription form, and you’ll start receiving holistic tips, product updates, and exclusive offers.

What can I expect from your Wellness Wisdom Events?

Our Wellness Wisdom Events are designed to educate and inspire. Expect engaging discussions, expert insights, and practical tips on holistic living, herbal remedies, and overall wellness.

How do I apply my discount code during checkout?

During checkout, enter your discount code in the designated box before finalizing your purchase. The discount will be applied to your total, and you’ll see the updated amount before completing your order.

Do you offer a subscription service for your products?

We’re working on a subscription service that will allow you to receive your favorite products on a regular basis. Stay tuned for updates by signing up for our email newsletter!

Community & Sustainability

What initiatives do you have to support sustainability?

We are committed to sustainability in all aspects of our business. From using eco-friendly packaging to sourcing our herbs from sustainable farms, we prioritize practices that protect the environment and promote long-term well-being.

How does Divine Creatrix Botanicals give back to the community?

We believe in giving back through education, outreach, and charitable contributions. We support initiatives that align with our values, such as community wellness programs and environmental conservation efforts.

Can I find your products in any physical stores?

Currently, our products are available exclusively online. However, we are exploring partnerships with select retailers. Keep an eye on our website and social media for updates on where you can find DCB products in stores.